Last updated: September 10, 2026
At HM Homeworld, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit hmhomeworld.com, place an order, contact us, or otherwise interact with our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you use HM Homeworld, we may collect information that you provide directly to us, including your name, email address, WhatsApp or mobile number, billing and shipping address, order details, and any information you provide when contacting us.
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and cookies or similar technologies used by our website and its service providers.
2. How We Use Your Information
We may use the information we collect to process and manage your orders, arrange delivery, provide customer support, respond to enquiries, communicate important information about your purchases, improve our website and services, and maintain the security of our website.
Where appropriate, we may communicate with you through WhatsApp regarding your enquiries, orders, payments, delivery updates, customer support, and other service-related matters.
With your consent, we may also use your WhatsApp number or other contact information to send information about new products, offers, promotions, and other HM Homeworld updates. You may ask us to stop sending promotional communications at any time.
3. How We Share Your Information
We do not sell or rent your personal information.
We may also disclose information when required by applicable law, regulation, legal process, or a valid request from a government or regulatory authority.
We may share information only when reasonably necessary to operate our business and provide our services. This may include service providers involved in website hosting, order processing, delivery or logistics, email and communication services, website analytics, security, and other services required to operate HM Homeworld.
4. Orders and Payments
When you place an order, we collect the information necessary to process and fulfil that order, including your contact details, billing and shipping information, and details of the products ordered.
Where payments are arranged through UPI, GPay, or another payment method outside the website, HM Homeworld may receive or retain information necessary to identify and confirm your payment. We do not request that customers provide sensitive banking credentials, UPI PINs, passwords, or similar authentication information through our website.
5. WhatsApp Communications
HM Homeworld may use WhatsApp to communicate with customers about enquiries, orders, payment information, delivery updates, customer support, and other service-related matters.
If you separately consent to receive promotional communications, we may also use WhatsApp to inform you about products, offers, promotions, and HM Homeworld updates.
You can ask us to stop promotional WhatsApp messages at any time. Stopping promotional messages will not prevent us from sending communications that are reasonably necessary to process or support an existing order or enquiry.
6. Cookies and Website Technologies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, maintain shopping-cart functionality, improve website performance, understand how visitors use the website, and help protect the website from misuse.
Some cookies may also be placed by third-party services or plugins used on our website. Where required, visitors may be provided with options to manage non-essential cookies.
7. How We Protect Your Information
We take reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including processing orders, providing customer support, maintaining business and transaction records, resolving disputes, and meeting applicable legal, accounting, or regulatory requirements.
Information that is no longer reasonably required will be deleted, anonymized, or otherwise handled in accordance with applicable requirements.
9. Your Choices and Rights
Subject to applicable law, you may contact us to request information about personal data we hold about you, request correction of inaccurate information, or request deletion of information where appropriate.
You may also withdraw consent for promotional communications at any time.
Certain information may need to be retained where required for legitimate business purposes, order records, fraud prevention, dispute resolution, or compliance with applicable law.
10. Third-Party Services and Links
Our website may use or link to third-party services, including services related to WhatsApp, email, delivery, payments, analytics, or other website functionality.
Those third parties may process information according to their own privacy policies and practices. HM Homeworld is not responsible for the privacy practices of third-party websites or services that are outside our control.
11. Children’s Privacy
HM Homeworld is intended for general shopping purposes and is not specifically directed at children.
We do not knowingly seek to collect personal information from children for marketing purposes. If we become aware that personal information has been collected inappropriately, we will take reasonable steps to address it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable requirements.
When we make changes, we will update the “Last updated” date at the top of this page. We encourage visitors to review this Privacy Policy periodically.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
HM Homeworld
Website: hmhomeworld.com
Email: hmhomeworld@gmail.com